Problem: Momentum Fitness Palace is experiencing challenges in retaining both potential new clients (PNCs) and existing clients due to a deficiency in ongoing education among sales managers regarding the company's standards for client retention.

Solution: This tailored e-Learning client retention training will educate sales managers on implementing and documenting retention protocols for sales representatives to increase membership sales. 

Audience: Sales representative managers at Momentum Fitness Palace. 

Highlights: This course includes scenarios, real life examples, and interactions.

Process: To create the client retention e-learning course for Momentum Fitness Palace, a needs analysis with SMEs to identify gaps and set learning goals was conducted. Then, a detailed design document outlining the course structure was drafted. During development, Articulate Rise 360 was utilized to to add engaging interactions. Finally, the course was published and implemented according to the gym's compliance requirements. 

Evaluation: The Kirkpatrick Model's Level 2 evaluation would assess participant engagement and knowledge retention, while Level 3 would focus on behavioral changes and the practical application of skills. This thorough process ensures a comprehensive and effective training program, aligning with Momentum Fitness Palace's goal to increase membership sales. 

Tools Used: Articulate Rise 360, Canva

Additional Deliverables:

• Design Document

Problem: Healing Hands Assisted Living's existing severe weather safety procedures are outdated and require updating. A new training session is imperative to ensure that all caregivers are well-versed in the latest severe weather safety protocols, ensuring the safety of both themselves and their patients. 

Solution: This tailored e-Learning client retention training will educate all caregivers about the latest and most updated severe weather safety procedures. It will also prepare caregivers to execute Healing Hand’s severe weather safety procedures in the event of severe weather. 

Audience: Healing Hands Assisted Living caregivers. 

Highlights: This course includes scenarios, real life examples, animations, interactions, and narration. 

Process: To develop the severe weather safety e-learning course for Healing Hands Assisted Living, a needs analysis with SMEs to set learning goals and identify gaps was conducted. Then, a detailed design document and storyboard outlining the course structure and interactions was created. During development, Articulate Storyline 360 was utilized for interactive elements. After publishing, the course was implemented following compliance requirements and evaluated using Kirkpatrick's level 2 (learning) and level 3 (behavior) metrics. 

Evaluation: The Kirkpatrick Model's Level 2 evaluation would assess participant engagement and knowledge retention, while Level 3 would focus on behavioral changes and the practical application of skills. This thorough process ensures a comprehensive and effective training program, aligning with Healing Hands Assisted Living Facility's goal to educate all caregivers about the latest and most updated severe weather safety procedures

Tools Used: Articulate Storyline 360, Canva

Additional Deliverables:

• Design Document 

• Storyboard